Fit for purpose.

I experienced the WORST customer service today at a shop in Smethwick.

I don't want to mention the name of the store because I'm not sure how I'm going to proceed.

Yesterday I bought something from this shop. I paid cash for it.

I took it home and found out it didn't work.

So today, less than 24 hours later I took it back and asked if I could get a refund.

The girl in the store told me “NO” even though I still had the receipt.

I asked if I could get a replacement instead then. Again this person told me "NO."

I asked to speak to a manager as I'm really annoyed.

I explained that I had just bought the item, had got it home and it didn't work.

The manager just smiled and told me to my face that I was "OUT OF LUCK." No refund. No FREE replacement.
















I'll tell you what...

I am NEVER buying another Lottery Ticket from there again!